Referral Coordinator
4 weeks ago
Job Summary:
We are seeking a skilled Triage Officer to join our team at Service Care Solutions. As a Triage Officer, you will be responsible for receiving, assessing, and triaging referrals as the first point of contact for our Communities team services.
Key Responsibilities:
• Receive and prioritise referrals for Communities services
• Monitor and manage the Communities Hub mailbox
• Answer telephone and email queries from internal and external customers
• Provide advice to residents on managing debts, maximising income, and sustaining tenancies
• Signpost residents to welfare support and external grants as needed
• Administer financial transactions, ensuring payments are processed accurately
• Coordinate the distribution of food, energy, and fuel vouchers
Requirements:
• Previous experience in a similar role within the housing or social care sector
• Knowledge of welfare benefits and tenancy sustainment
• Understanding of debt-related issues and financial exclusion
• Experience using Microsoft Teams, Word, Excel, and Outlook
About Us:
Service Care Solutions is a leading provider of recruitment services to the housing and social care sectors. We are committed to delivering high-quality solutions that meet the needs of our clients and candidates. If you are a motivated and experienced Triage Officer looking for a new challenge, please apply today.
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