IT Disaster Resilience Specialist

1 week ago


Bristol, Bristol, United Kingdom Teleperformance Full time

{"Role Profile": "IT Disaster Resilience Manager", "Work Area": "IT Infrastructure", "Salary": "£48-50k", "Location": "Hybrid", "Role Objective": "Develop, manage and ensure Teleperformance IT infrastructure and IT support within the UK, Ireland & Sub Sahara group has adequate IT Disaster Recovery (DR) processes and plans in place to continue providing services in the event of a disaster situation to its client's base.", "Responsibilities": [{"Planning and Maintenance": "Ownership of the formal testing program covering IT BCP/DR to maintain compliance with contractual obligations and ensure alignment with BCI Good Practice Guidelines (GPG ISO GPG - Business Continuity Management Systems - Guidance.", "Testing": "Scheduling and co-ordination of test activities with the respective technical functions.", "Invocation": "Act as admin co-ordinator during disaster situations.", "Reporting": "Assessing and managing the business impact including financial impacts of testing activities with respect to ongoing compliance, operational and client activities.", "Training & Awareness": "Creation of IT BC/DR training material."}, {"Skills and Knowledge": "At least 3 years of IT DR experience within a Financial Services or similar organisation.", "Requirements": "Have the ability to interpret regulatory or legal laws and regulations.", "Experience": "Experience of working within a Business Process Outsourcing (BPO) company.", "Personal Qualities": "Ability to adapt within challenging, dynamic environment.", "Education": "Good standard of written and oral skills.", "Certifications": "Proficient in policy and report writing.", "Soft Skills": "Good presentation skills.", "Analytical and Problem-Solving Skills": "Can work well across multiple business functions.", "Technical Skills": "Sound knowledge of core infrastructure components and how they intertwine."}], "Requirements": "Liaise with Teleperformance's 3rd party IT suppliers to understand their BCP/DR position and resilience capabilities in alignment with Teleperformance and client business requirements plus regulatory obligations to ensure compliance.", "Responsibilities": "Actively assist the wider business, Business Continuity Manager and Risk Assurance Manager in major BC/DR plan development.", "Key Performance Indicators": "Support the Business Continuity Manager in the development of business continuity recovery strategies and solutions.", "Audit and Compliance": "Assist with audits and client questions for existing or new business.", "Training and Development": "Conduct Lessons Learnt exercises, make recommendations for improvements, and manage the closure of actions.", "Communication": "Manage communication of testing results both internally and externally as required contractually.", "Training and Awareness": "Organise and manage IT BC/DR training via workshops, communications, one to one knowledge transfer.", "Key Skills": "At least 3 years of IT DR experience within a Financial Services or similar organisation.", "Key Requirements": "Have the ability to interpret regulatory or legal laws and regulations.", "Key Experience": "Experience of working within a Business Process Outsourcing (BPO) company.", "Key Personal Qualities": "Ability to adapt within challenging, dynamic environment.", "Key Education": "Good standard of written and oral skills.", "Key Certifications": "Proficient in policy and report writing.", "Key Soft Skills": "Good presentation skills.", "Key Analytical and Problem-Solving Skills": "Can work well across multiple business functions.", "Key Technical Skills": "Sound knowledge of core infrastructure components and how they intertwine."}



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