Front of House Team Lead
4 weeks ago
Lounges are unique environments, and what makes them special are the exceptional team members who contribute to their success. As a Supervisor, you will be supporting the management team in maintaining this excellence, delivering high-quality service to customers. Your role will involve leading from the front, setting a high standard for the team, and ensuring that every customer leaves satisfied. This is a challenging yet rewarding position that requires a natural talent for hospitality and a passion for delivering exceptional customer experiences.
The Benefits
- Tips shared equally among team members, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% discount on food in all three brands from day one
- Competitive holiday package, including Bank Holidays
- Competitions and incentives, such as all-expenses-paid trips
- Christmas and Boxing Day off
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For:
- You are an existing Supervisor, Team Leader, or an exceptional front of house team member with a background in restaurants, bars, cafés, or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.
If you want to learn more about us, follow us on LinkedIn or @life.at.lounge on TikTok
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