Front of House Team Lead

6 days ago

Rugby, Warwickshire, United Kingdom Loungers Full time
Front of House Supervisor Opportunity

Lounges are unique environments, and what makes them special are the exceptional team members who contribute to their success. As a Supervisor, you will be supporting the management team in maintaining this excellence, delivering high-quality service to customers. Your role will involve leading from the front, setting a high standard for the team, and ensuring that every customer leaves satisfied. This is a challenging yet rewarding position that requires a natural talent for hospitality and a passion for delivering exceptional customer experiences.


The Benefits

  • Tips shared equally among team members, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all three brands from day one
  • Competitive holiday package, including Bank Holidays
  • Competitions and incentives, such as all-expenses-paid trips
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business

What We're Looking For:

  • You are an existing Supervisor, Team Leader, or an exceptional front of house team member with a background in restaurants, bars, cafés, or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

If you want to learn more about us, follow us on LinkedIn or @life.at.lounge on TikTok

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