Front of House Team Lead

4 weeks ago


Rugby, Warwickshire, United Kingdom Loungers Full time
Front of House Supervisor - Rugby

Lounges are unique environments that thrive on the dedication of their staff. As a Supervisor, you will play a pivotal role in maintaining the exceptional standards that make them special. Your key responsibility will be to support the management team in delivering outstanding customer experiences, ensuring that every guest leaves satisfied. This is a challenging yet rewarding role that requires a natural talent for hospitality and a passion for delivering exceptional service.


The Benefits

  • Tips are shared equally among the team, based on hours worked, to foster a sense of unity and shared success.
  • Paid breaks are provided to ensure that staff can recharge and maintain their energy levels throughout their shifts.
  • Staff food is available on every shift, regardless of hours worked, to promote a healthy and happy team.
  • Team members enjoy a 50% discount on food in all three brands from day one, allowing them to experience the full range of offerings.
  • Staff receive 28 days of holiday, inclusive of Bank Holidays, pro rata, to ensure they have a healthy work-life balance.
  • Competitions and incentives are regularly offered, providing opportunities for staff to win exciting prizes and experiences.
  • Christmas and Boxing Day are guaranteed days off, allowing staff to spend the holidays with their loved ones.
  • The annual staff party, Loungefest, is a highlight of the year, providing a chance for team members to come together and celebrate their achievements.
  • Emotional and practical support is available through the Licenced Trade Charity, ensuring that staff have access to the resources they need to thrive.
  • Staff have control over their pay with Wagestream, allowing them to manage their finances effectively.
  • A company pension scheme is in place, providing a secure financial future for staff.
  • Long service awards are presented to staff who have reached significant milestones, recognizing their dedication and commitment to the company.
  • There are excellent opportunities for personal development and career progression in a fast-growing business, allowing staff to grow and thrive.

What We're Looking For

  • You are likely an existing Supervisor, Team Leader, or an exceptional front of house team member with a background in restaurants, bars, cafés, or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality are essential for this role.
  • You will be extremely driven and relentless in overcoming challenges or obstacles.
  • Good literacy skills and excellent attention to detail are required to support reporting on KPIs.
  • Good communication skills, with the ability to build rapport and trust, are essential for this role.
  • You will be a self-motivator, working at pace with limited supervision, while adhering to pressure and timescales.
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS is required.

If you want to learn more about us, follow us on LinkedIn or @life.at.lounge on TikTok



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