Subcontractor Coordinator

2 days ago

Derby, Derby, United Kingdom Integral UK Ltd Full time

Role Overview:

The Subcontractor Coordinator will be responsible for supporting the management teams in delivering exceptional client service, contract delivery through subcontractor management, and acting as an ambassador for the team on site.

Key Responsibilities:

  • Day-to-day site management activities including site functionality, escalation management, planning, and client satisfaction.
  • Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors, and vendors at all times.
  • Reviewing and approving risk assessments and following safety protocols.
  • Managing and reviewing health and safety documentation to ensure compliance and safety on site.
  • Supporting Building Management Systems, creating and managing contractor bookings, Environmental Health and Safety, and Quality Compliance, etc., as required.
  • Ensuring compliance with company policies and procedures, including statutory compliance and standard operating procedures.
  • Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe, meeting Key Performance Indicators and Service Level Agreements.
  • Ensuring contractor safety, housekeeping, and cleanliness are delivered to the highest standard, working closely with subcontractors, monitoring works, and conducting audits.
  • Ensuring timely delivery of subcontractor works, identifying risks, and documenting lessons learned.
  • Building relationships with internal and external customers, including stakeholders, partners, and vendors, to ensure the best client experience.
  • Communicating efficiently to keep the client and management team informed of any elevated risks or events.
  • Providing leadership, direction, and mentoring the team and vendors on site to promote a positive and engaged team culture with a focus on excellent customer experience delivery.

About You:

  • Direct contractor management experience and associated team management skills.
  • Experience using a Computerized Maintenance Management system for managing contractors.
  • Knowledge of in-country requirements related to building regulations, health and safety, contractors, and statutory regulations.
  • Experience in project/subcontractor management or team delivery (desired, not essential).
  • Active problem-solving skills.
  • Ability to meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with a professional and service-focused approach.
  • Keen interest in facilities management and customer service.
  • Excellent communication skills.
  • Strive for excellence in work and share ideas for improvement.
  • Proficient with Word and Excel and interested in technology.
  • Adaptable to work on requests and projects that may vary from day to day.

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