Technical Service and Support Manager
2 months ago
Talent Smart Limited is seeking a highly skilled Technical Service and Support Manager to oversee technical service operations and provide top-tier support to our international clients.
This role involves travelling overseas on a three-month rotational basis to ensure the smooth operation, maintenance, and support of our products and services.
- Manage and oversee technical service operations for international clients during the three-month rotation.
- Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently.
- Coordinate with local and remote teams to ensure seamless service delivery and support.
- Develop and implement service strategies to improve client satisfaction and operational efficiency.
- Train and mentor local support staff, enhancing their technical skills and knowledge.
- Bachelor's degree in Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical service and support management.
- Proven experience working in international settings and managing overseas projects.
- Strong technical background with expertise in Servers, networks and EUC.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- This role requires travelling and working overseas for three-month rotations, with potential assignments in various international locations.
- Ability to work in diverse and sometimes challenging environments, adapting to local conditions and cultural differences.
The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in diverse cultural environments.
Candidates must have Marine Training or be willing to complete and fund training before starting work.
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