Customer Service Analyst
4 weeks ago
PDI Technologies is seeking a Customer Service Analyst - Technical Support to join its team. As a key member of the PDI POS Solutions Support team, you will deliver world-class customer service to customers globally. Your primary responsibility will be to investigate and resolve technical issues related to the PDI POS software.
About the RoleThis is a second-level application support position, which may also involve first-level activities such as answering phones and completing case and issue management tasks. You will work closely with other team members to ensure seamless communication and collaboration.
We are looking for a highly motivated individual with a strong technical background, excellent customer service skills, and fluency in either Spanish or French. You should be able to adapt quickly to new technologies and innovations.
Key Responsibilities- Investigate and resolve technical issues related to the PDI POS software.
- Participate in monthly customer meetings, including support performance reviews.
- Communicate effectively with colleagues across EMEA and global support teams.
Our company values diversity, integrity, and growth. We offer a competitive salary of £42,000 per annum and a dynamic working environment that supports employee development and well-being.
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