Technical Services and Support Director

1 month ago


Southampton, Southampton, United Kingdom Talent Smart Full time

We are seeking a skilled Technical Services and Support Director to manage our technical service operations.

About the Position

The successful candidate will be responsible for ensuring the smooth operation, maintenance, and support of our products and services. This involves travelling overseas on a three-month rotational basis.

Key Responsibilities:

  • Manage and oversee technical service operations for international clients during the three-month rotation.
  • Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently.
  • Coordinate with local and remote teams to ensure seamless service delivery and support.
  • Train and mentor local support staff, enhancing their technical skills and knowledge.
  • Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.

What We Offer:

  • Tax-free salary of 50,000
  • Covered living expenses when working away

Requirements:

  • Bachelor's degree in Information Technology, Engineering, or a related field.
  • Minimum of 5 years of experience in technical service and support management.
  • Proven experience working in international settings and managing overseas projects.
  • Strong technical background with expertise in Servers, networks and EUC.
  • Exceptional communication and interpersonal skills, with fluency in English.
  • Strong leadership and team management skills, with the ability to motivate and develop local support staff.
  • Willingness to travel and work overseas for three-month rotations.
  • Certification in relevant technical fields (eg, ITIL, PMP) is preferred.


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