Service Delivery Manager

4 weeks ago


Coventry, Coventry, United Kingdom Kapsch Trafficcom Transportation SA. Full time
Service Delivery Manager

Join Kapsch Trafficcom Transportation SA in Coventry and take on a challenging role as a Service Delivery Manager. As a key member of our team, you will be responsible for overseeing service delivery performance within agreed SLA, planning and managing service budget, and reviewing, coordinating preparation and producing various operational documents and manuals for the customer.

Key Responsibilities:
  • Oversee service delivery performance within agreed SLA
  • Plan and manage service budget
  • Review, coordinate preparation and produce various operational documents and manuals for the customer
  • Manage risk and opportunities
  • Drive culture of continuous improvement (service quality, efficiency and commercial performance)
  • Cooperate with all internal stakeholders involved in the service delivery
  • Knowledge of the ITIL process
  • Management of a project/Bid team would be beneficial
  • Permanent role
  • Hybrid working model (at least 3 days per week at the office in Coventry)
  • Private medical care, life insurance and pension plan
  • Growth opportunities within our international structures (internal mobility, career coaching and mentoring, etc.)


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