Service Delivery Manager

7 days ago


Coventry, Coventry, United Kingdom Kapsch TrafficCom AG Full time
Service Delivery Manager

We are seeking a skilled Service Delivery Manager to join our team in Coventry. As a key member of our team, you will be responsible for overseeing service delivery performance within agreed Service Level Agreements (SLAs).

Key Responsibilities
  • Plan and manage service budgets to ensure efficient resource allocation
  • Establish and maintain KPI monitoring and reporting to track service performance
  • Review, coordinate, and produce operational documents and manuals for customers
  • Manage risk and opportunities to drive continuous improvement in service quality, efficiency, and commercial performance
  • Collaborate with internal stakeholders to ensure seamless service delivery
  • Native English language proficiency
  • Knowledge of ITIL processes
  • Demonstrable contract management and commercial management skills
  • Experience in managing project or bid teams is a plus
What We Offer
  • Permanent role
  • Hybrid working model with at least 3 days per week at our office in Coventry
  • Private medical care, life insurance, and pension plan
  • Growth opportunities within our international structures


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