Facilities Contract Coordinator

1 week ago

Birmingham, Birmingham, United Kingdom HVAC Recruitment Limited Full time

Job Title: Helpdesk and Estimation Manager

Location: Birmingham, West Midlands

Salary: £40,000 - £50,000 plus car allowance

We are seeking an experienced Helpdesk Manager to lead our team in ensuring that all jobs are correctly captured and logged onto our CRM system.

Key Responsibilities:

  • Oversee the dedicated helpdesk for a UK client base, ensuring seamless communication and issue resolution.
  • Prepare accurate quotes for small building works and maintenance jobs, collaborating with suppliers and contractors to secure the best prices and meet customer KPIs.
  • Work order planning, scheduling, jeopardy management, reporting, and data analytics associated with the contract.
  • Report to the Operations Director, playing a crucial role in delivering our contracts to a diverse portfolio of clients.
  • Ensure that Preventive Maintenance (PPM) and statutory tasks are planned, resourced, and completed in line with specific PPM contract and legislative requirements.
  • Collect, analyze, and report daily, weekly, and monthly performance data to inform business decisions.
  • Effectively manage, train, and motivate our helpdesk team to provide exceptional service to our clients.

Requirements:

  • At least 5 years of experience in the FM & Maintenance industry, preferably in a Helpdesk Manager or Helpdesk Supervisor role.
  • Excellent customer service skills, with the ability to communicate effectively with clients and team members.
  • Proficiency in Microsoft Office, with experience in quoting and estimating.
  • Minimum 2 years of supervisory experience, with a proven track record of leading high-performing teams.
  • Experience in building works, maintenance, or a related field, with a strong understanding of industry best practices.
  • Strong leadership skills, with the ability to work independently and make informed decisions.

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