IT Service Delivery Manager
6 days ago
We are seeking a highly skilled Service Desk Manager to join our team at Peaple Talent. As a key member of our IT department, you will be responsible for overseeing the delivery of exceptional technical assistance to our internal teams and external partners.
Key Responsibilities- Service Desk Operations: Ensure the delivery of top-tier support by managing service desk operations, adhering to established service management frameworks, quality standards, and security protocols.
- Team Leadership: Lead, inspire, and develop team members to meet and exceed performance targets, prioritizing and managing team workloads effectively.
- Technical Expertise: Possess strong technical expertise in areas such as Microsoft O365, desktop, and application support, with experience in regulated environments, particularly those involving financial advisors.
- Stakeholder Management: Build and maintain key stakeholder relationships to ensure user satisfaction, collaborating with problem management and training teams to reduce support request volumes.
- Proven Experience: Proven experience leading a service desk within various settings, with demonstrated success in implementing service management best practices.
- Technical Skills: Strong technical expertise in areas such as Microsoft O365, desktop, and application support, with experience in regulated environments.
- Leadership Skills: Excellent communication skills, capable of engaging stakeholders at all levels, with a strong command of Active Directory.
- Education: Preferred qualifications include a degree, with an advanced degree or equivalent experience being advantageous.
- Competitive Salary: Up to £63,000 per annum
- Performance-related Incentive: Up to 10% of base salary
- Retirement Savings Plan: Up to 5% employer matching contribution, with an additional 5% match available
- Critical Health Coverage
- Income Assurance Protection
- Life Insurance Benefit
- Annual Leave: 25 days, with options to purchase up to 10 additional days
- Flexible Benefits: A variety of flexible benefits including private health and dental coverage, among others
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