Event Coordinator
1 month ago
About the Role
We are seeking a highly skilled and experienced Event Manager to join our team at Coventry Building Society Arena. As an Event Manager, you will be responsible for the successful delivery of exhibitions and large-scale conferences at our venue.
Key Responsibilities
- To work within the Event Management Team to achieve successful delivery of exhibitions and large-scale conferences.
- To enhance the standard of events and increase the incremental sales spend of the event.
- To proactively work with organisers to achieve a successful event for both the organisers and the venue.
- To operate and maintain the venue booking system (iVvy) and produce detailed Event Function sheets ensuring the highest standards of accuracy within a set time scale for customers, staff, and management information.
- To collect all event feedback from clients post-event to achieve successful rebooking of future events.
- To liaise with clients to create detailed Function Sheets and Event Orders for both clients and venue operational teams.
- To provide information to exhibition organisers for client exhibition manuals.
- To liaise with onsite and offsite contractors arranging additional services for clients and drive incremental revenue.
- To accurately process all documentation and correspondence in a timely manner.
- To attend pre-event client and contractor meetings to obtain final event details for venue operational teams.
- To ensure all event documentation is signed off by both client and contractors and submitted to venue teams within agreed venue timeliness.
- To work with the Health and Safety Manager to ensure that all H&S documentation is completed and submitted within set timelines.
- To liaise regularly with operational departments to ensure clients' expectations and requirements are met.
- To ensure details P&Ls are produced for each event achieving set profit percentages.
- To represent the department in a professional manner to clients, suppliers, and internal colleagues.
- To gather post-event feedback from events and circulate to relevant departments.
- To attend weekly operational function sheet meetings, event planning meetings, and monthly exhibition internal meetings.
- To manage client accounts to increase business growth and rebooking of events.
- To account manage rebooking existing exhibitions.
Requirements
- To demonstrate a professional approach that generates credibility and confidence in others.
- To possess a customer service ethic with a strong client and customer focus.
- To be confident and assertive with a self-motivated approach and flexible attitude.
- To have the ability to work with little supervision and manage time and prioritise accordingly.
- To have the flexibility to work outside normal office hours and cover event days where required, which will include weekends and public holidays.
- To have previous event management experience within an exhibition environment.
About Us
Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year. We are renowned for hosting a myriad of exhibitions and sporting events, including the Commonwealth Games. The home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet.
Benefits
- Onsite free parking.
- Subsidised canteen.
- Working 5 days in 7 per week, including weekends and events subject to events timetable.
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