IT Support Specialist
2 months ago
IT Support Officer – Hybrid Role
Gleeson Recruitment Group is seeking an experienced IT Support Officer to join their team in a hybrid role, working closely with the IT Help Desk team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, and managing IT Admin requests through the company's Help Desk software.
The ideal candidate will have previous experience in an IT Help Desk/Service Desk environment, with excellent communication and technical skills. They will be responsible for:
- Providing a first point of contact for all IT enquiries, including recording, prioritizing, assigning, and managing requests and incidents.
- Managing customer expectations and communications, including face-to-face engagement, phone, and email.
- Recording and tracking project issues and escalating to the necessary project teams and external IT support companies.
This hybrid role will involve working 3 days in the office (Newark-On-Trent) and 2 days from home. If you're a skilled IT Support Officer looking for a new challenge, please get in touch.
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