Technical Support Specialist

1 day ago

West Midlands Combined Authority, United Kingdom Bennett And Game Recruitment Full time
Technical Support Manager Position Overview

A highly skilled Technical Support Manager is required to join our team at Bennett And Game Recruitment. This is a fantastic opportunity to work with a leading façade specialist, providing expert technical guidance and support to facilitate the seamless integration of their facade systems into projects.

Key Responsibilities
  • Oversee the installation, maintenance, and repair of facade systems supplied by the company.
  • Provide technical support and guidance on site for facade-related products supplied.
  • Conduct site inspections and audits to ensure adherence to project specifications and standards.
  • Collaborate with project managers, engineers, and construction teams to coordinate and optimise installation processes.
  • Troubleshoot complex technical issues on site, offering timely and effective solutions.
  • Develop and implement training programs for site teams to enhance their technical skills and product knowledge.
  • Support customers with toolbox talks and pre-start site meetings.
  • Maintain up-to-date knowledge of industry advancements, new materials, and technological innovations.
  • Prepare technical documentation and reports for internal and external stakeholders.
  • Manage customer relationships through regular updates and follow-up on concerns.
  • Liaise with our suppliers to upskill and increase product and system knowledge to further help site teams.
  • Engage with and support the NPD process using extensive on-site experience.
Requirements
  • Background in the facades market with extensive experience on-site and managing installation of façade / curtain walling systems.
  • Proficient in reading and interpreting construction and architects' drawings and specifications.
  • Good verbal and written communication skills to interact effectively with clients and work colleagues.
  • Build relationships with suppliers.
  • Collaborate closely with the design team to address flaws, suggest improvements, and offer potential solutions.
  • Proficient in Microsoft Office (Word, Excel, etc.) and Autocad preferable.
  • Strong organisational skills and effective time management to meet established deadlines.
  • Team player with a drive for success.
  • Exceptional attention to detail and the ability to extract crucial information.
Benefits
  • Starting salary £45,000 - £50,000
  • 28 Days holiday (including Bank Holidays, plus additional days for long service)
  • Contributory pension scheme
  • Life assurance
  • Health cash plan
  • HSF Perkbox

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