Clinical Operations Assistant
5 days ago
About the Role:
We are seeking a Clinical Operations Assistant to join our team at North Thames Genomics Laboratory Hub. As a Clinical Operations Assistant, you will provide administrative support to our clinical teams and contribute to the smooth operation of our laboratory.
Key Responsibilities:
- Administrative Tasks:
- Manage and monitor outstanding appointment requests, ensure clinic lists are effectively utilised, rebook cancelled appointment slots, and perform other administrative tasks as required.
- Communication and Liaison:
- Liaise with clinical staff, manage patient communications, act as a point of contact for clinical and non-clinical staff queries, liaise with teams via phone and email, escalate patient queries and capacity issues, communicate clinic changes and appointments to patients, and show a caring and professional approach towards patients and relatives.
Requirements:
- Educated to GCSE, grade C or above in English Language and Maths, Business and Administration Level 3 NVQ or equivalent experience, previous NHS experience, experience of using a Patient Administration System, experience of dealing with the public, both on the telephone and in person, and clerical/administrative experience, including filing and/or reception.
- Effective and polite manner when dealing with people, able to work under pressure, meet deadlines, and maintain accuracy, ability to work effectively in a busy team, adjust to change, and motivate others, ability to work independently using your own initiative, confidence to handle difficult conversations with patients and relatives, effective organisational skills, good IT skills, including Microsoft packages, and working knowledge of outpatient policies and procedures.
Estimated Salary: £25,000 - £30,000 per annum.
North Thames Genomics Laboratory Hub: We offer a supportive and inclusive work environment, opportunities for professional development, and a competitive salary package.
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