Operations Excellence Lead

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Group Full time

Delivering Exceptional Customer Service

">

At Octopus Energy Group, we're passionate about providing world-class customer service. As an Operations Manager, you'll play a vital role in ensuring our customers receive an exceptional level of service, every time.

">

Your key responsibilities will include implementing awesome customer-focused solutions, developing a deep understanding of Octopus culture and customer experience, and providing operational expertise and support to the teams. You'll also be responsible for leading internal and external meetings with senior stakeholders, helping to grow our team and support our recruitment strategy.

">

Our ideal candidate will be a seasoned leader with experience in delivering programs of work and a track record of building great working relationships with people across cultures and perspectives. They'll be adaptable, proactive, and energized by working in a fast-paced environment characterized by constant change.

">

In this role, you'll have the opportunity to make a real impact on our business, working closely with our leadership team to drive growth and improvement. You'll also enjoy a competitive salary, ranging from £60,000 to £80,000 per annum (dependent on experience), as well as a range of benefits and perks.

">

Why Join Our Team?

">

We're a dynamic and inclusive organization, committed to empowering our people to learn, decide, and build quickly. Our culture is built around autonomy, collaboration, and innovation, with a focus on delivering outstanding results for our customers. If you're looking for a challenging and rewarding career, where you can make a real difference, we'd love to hear from you.



  • Brighton, Brighton and Hove, United Kingdom Legal & General Full time

    Operational Excellence LeadWe are seeking an experienced Operational Excellence Lead to join our team at Legal & General.Your primary responsibilities will include driving medium to long-term capacity planning, developing business plans, and presenting to stakeholders.The ideal candidate will have a strong background in capacity planning, stakeholder...


  • Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full time

    Job Overview:This is a unique opportunity to join a fast-growing scale-up at a critical phase of expansion. As an Operations Excellence Lead, you will play a key role in driving process improvements and achieving exceptional results.About Motorway Online Ltd:We are a technology-led used car marketplace, connecting private sellers with verified dealers...


  • Brighton, Brighton and Hove, United Kingdom Galliford Try Group Full time

    About the Role">Galliford Try Group, a leading principal contractor, is seeking an experienced leader to join our team as Delivery Excellence Lead. This is an exciting opportunity to lead Operations within our Southern Frameworks and be accountable for the successful delivery of large programmes of work.">In this role, you will promote a culture of...


  • Brighton, Brighton and Hove, United Kingdom De Lacy Executive Full time

    Job DescriptionWe are seeking an exceptional Operations Manager to join our client's team in the East of England. In this role, you will have the opportunity to drive transformation and lead change, developing and implementing robust procedures to optimise performance and quality.Key Accountabilities- Lead the transformation of operations with a focus on...


  • Brighton, Brighton and Hove, United Kingdom Burger & Lobster Full time

    Job Overview: Burger & Lobster is seeking an experienced Assistant Manager to lead our restaurant team. As a key member of our management team, you will be responsible for driving sales growth, improving operational efficiency, and developing staff to achieve exceptional results.About the Position: We are looking for a talented and motivated individual with...


  • Brighton, Brighton and Hove, United Kingdom Austin Fraser Full time

    High Street Retail Store LeadWe are seeking an experienced and motivated Store Lead to join our team in Brighton. As a Store Lead, you will be responsible for leading a team of associates, driving sales, and delivering exceptional customer service. This is an exciting opportunity for someone who is passionate about retail and has a strong track record of...

  • Excel Team Lead

    2 weeks ago


    Brighton, Brighton and Hove, United Kingdom Busch's Inc. Full time

    Job OverviewWe are seeking an experienced Grocery Department Supervisor to join our team at Busch's Inc. in Southeast Michigan.Key ResponsibilitiesMaintain accurate inventory levels and ensure efficient stock rotation.Meet or exceed daily stocking efficiency goals.Lead a high-performing team of associates to achieve excellent customer service and sales...


  • Brighton, Brighton and Hove, United Kingdom Sanderson Recruitment Full time

    **Job Title:** Service Delivery Performance Manager**Location:** Brighton (Hybrid Working Available)**Salary:** Up to £60,000 per annumAbout the RoleAn excellent opportunity has arisen for a detail-oriented and analytical individual to join the Client Finance Operations team of a leading global insurance brokerage. This team plays a pivotal role in the...


  • Brighton, Brighton and Hove, United Kingdom Sanderson Recruitment Full time £60,000

    Job OverviewWe are seeking a Service Excellence Lead to join our team at Sanderson Recruitment. The ideal candidate will be responsible for building and strengthening insurer relationships by reviewing processes, fostering collaboration, and leading partnership meetings.About the CompanySanderson Recruitment is a dynamic and growing business that plays a...


  • Brighton, Brighton and Hove, United Kingdom Study Group Full time

    This role will leverage expertise in operations, process management, and project management to design, implement, and enhance a standardized, optimized operating model (people, processes, and technology) across our network of teaching centres, making a meaningful impact on global education.A proactive leadership role managing communications with key...


  • Brighton, Brighton and Hove, United Kingdom Costain Group PLC Full time

    **Job Description**We are seeking an experienced Delivery Excellence Lead to join our team at Costain Group PLC. The successful candidate will be responsible for leading the CMDP team in all aspects of delivery.The ideal candidate will have a strong background in project management, with experience of managing complex or critical projects in a collaborative...


  • Brighton, Brighton and Hove, United Kingdom Sanderson Recruitment Careers Full time

    About the Role:This is an exciting opportunity for a detail-oriented and analytical individual to join our Client Finance Operations team as a Service Delivery Performance Manager. The successful candidate will focus on enhancing insurer relationships, ensuring service excellence, and contributing to the delivery of high-quality outcomes.Key...


  • Brighton, Brighton and Hove, United Kingdom EcoPlanet Green Operations GmbH Full time

    Are you looking for a challenging role in operations management? EcoPlanet Green Operations GmbH is seeking an experienced Operations Controller to join their team in Hampshire. The successful candidate will be responsible for planning and scheduling the team to deliver 5-star service to clients, ensuring that all tasks are completed efficiently and...


  • Brighton, Brighton and Hove, United Kingdom The Sterling Choice Full time

    About the RoleIn this critical position, you will be at the forefront of quality management, driving excellence and leading by example. Your expertise will be instrumental in maintaining trust, building quality, and delivering exceptional results.Responsibilities:Team Leadership: Oversee line management responsibilities, including training, performance, and...


  • Brighton, Brighton and Hove, United Kingdom The Sterling Choice Full time

    Job Description:Company Overview:The Sterling Choice is a renowned food brand dedicated to delivering high-quality products to its customers.Our company values excellence, quality, and customer satisfaction above all else.Key Responsibilities:Lead the Quality Team to ensure all products meet the highest standards of quality, safety, and integrity.Develop and...


  • Brighton, Brighton and Hove, United Kingdom Staffline Operations Full time

    Located in Brighton, we are seeking a dedicated Customer Service Representative to join our team at Staffline Operations. As a Thrifty Car and Van Rental representative, you will play a key role in delivering exceptional customer service and driving success through great service delivery.About the RoleThe ideal candidate will have excellent communication...


  • Brighton, Brighton and Hove, United Kingdom Eligo Recruitment Limited Full time

    About the RoleWe are seeking an experienced UCD Lead Designer to play a lead role in implementing UCD Methods and adopting an evidence based approach that uses UCD to provide usable solutions that address the needs of the business.The ideal candidate will be able to demonstrate practical experience of implementing a UCD approach, including leading the...


  • Brighton, Brighton and Hove, United Kingdom De Lacy Executive Full time

    Role OverviewThe De Lacy Executive client, a forward-thinking Agrichemical business in the East of England, is seeking an Operations Manager to drive transformation and lead change. As a key member of the team, you will have the opportunity to revolutionise operations, optimise efficiency, and enhance sustainability practices across the business.About the...

  • Team Lead

    1 week ago


    Brighton, Brighton and Hove, United Kingdom Legal & General Group Full time

    **Role Overview:**We are seeking an experienced Team Lead - Service Excellence to join our team and lead our service excellence function. As a key member of our leadership team, you will be responsible for overseeing the planning, implementation, and management of our service excellence initiatives.**Key Responsibilities:**Develop and execute strategic plans...


  • Brighton, Brighton and Hove, United Kingdom Cineworld Cinemas Ltd Full time

    Hospitality Operations LeadWe are seeking a highly skilled Hospitality Operations Lead to join our team at Cineworld Cinemas Ltd. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to customers. In this role, you will lead a team of staff members, providing coaching, guidance, and support to...