Operational Excellence Manager
4 days ago
This role will leverage expertise in operations, process management, and project management to design, implement, and enhance a standardized, optimized operating model (people, processes, and technology) across our network of teaching centres, making a meaningful impact on global education.
A proactive leadership role managing communications with key stakeholders, driving initiatives and projects to successful completion. This role requires building and maintaining relationships with stakeholders at various levels and locations, including external university partners and business collaborators. It will also create networks within the ISCs to foster knowledge sharing and best practices.
Key Responsibilities:- New Centre Mobilisation: Collaborate closely with the Business Transformation team to ensure that new centre mobilisation projects are delivered on time, within scope, and budget.
- Stakeholder Management: Identify and implement opportunities for continuous improvement, ensuring the operating model evolves with best practices and technology advancements.
- Data Analysis and Reporting: Develop and manage data analytics frameworks to track operational efficiency, service levels, and centre performance, providing insights to drive decision-making.
- Project Planning: Develop and manage detailed and integrated project plans that coordinate activities across existing centres and those being mobilised.
- Scope and Change Management: Manage and control changes to scope, schedule, and costs to maintain project alignment.
- Risk and Compliance: Ensure compliance with internal policies and external regulations and that quality standards are consistently met across all centres.
- Agile Methodology Experience: Experience with Agile methodologies, enabling iterative improvements and adaptability during project implementation.
- Strong Project Management Skills: Proven track record in managing and delivering complex projects in an international corporate environment.
- Proficiency in Methodologies: Familiarity with Prince2 or similar project management methodologies.
- Technology Skills: Experienced in using MS Office (Excel, PowerPoint), SharePoint/Microsoft Teams, or similar knowledge management systems.
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