Operations Manager
20 hours ago
We are seeking a highly experienced and skilled Operations Manager to lead our Distribution Centre in Burton upon Trent. As a key member of our team, you will be responsible for ensuring the smooth and efficient operation of our DC, delivering exceptional customer service, and driving business growth.
Key Responsibilities- Health and Safety: Own and drive the Health and Safety agenda for the site, fostering a culture of safety first.
- Culture and Engagement: Continuously improve the culture and lead the site engagement agenda, promoting a positive and inclusive work environment.
- Site Performance: Accountable for delivering site KPIs and budget requirements, ensuring the site operates within budget and meets performance targets.
- Operations Leadership: Lead and manage the activity of the operations teams, delivering the site business plan and driving business growth.
- Planning and Logistics: Lead the planning function within the DC, ensuring all promotional, seasonal, and range launches are delivered on time and to company expectations.
- Supply Chain Management: Be the key contact for supply chain, coordinating and actioning all plans, and managing the smooth flow of inbound stock.
- Inventory Management: Drive stock integrity through solid inventory management and quality assurance management.
- Reporting and Analysis: Own the performance reporting cycle for the site, from individual performance management to weekly, monthly, and quarterly reporting.
- Supplier Management: Agree and improve all site supplier contracts, ensuring the best possible service and value for the business.
- Lost Time Accidents: Monitor and reduce Lost Time Accidents, ensuring a safe working environment.
- Budget Management: Manage a £20m budget, including indirect hours, freight budget, transport budget, and Ecom carrier/packaging costs.
- Processing Rates: Monitor and improve processing rates across the DC and Ecommerce operations.
- Stock Accuracy: Ensure high stock accuracy levels, minimizing stock discrepancies.
- Availability Targets: Meet or exceed availability targets, ensuring customers receive their orders on time.
- Inbound SLAs: Manage inbound SLAs, ensuring timely receipt of stock and materials.
- Agency Performance: Monitor and improve agency performance, ensuring the best possible service and value for the business.
- Occupancy: Optimize occupancy levels, ensuring the most efficient use of resources.
- Absence Management: Monitor and reduce absence levels, ensuring minimal disruption to operations.
- Colleague Engagement: Foster a positive and inclusive work environment, promoting colleague engagement and well-being.
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