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Parts Operations Manager
2 months ago
Company Overview
B&B Group and B&B Tractors is a well-established, family-operated enterprise that has been serving the industry since 1991. With multiple depots across various regions, we specialize in providing comprehensive sales, service, and parts support for AGCO products, including renowned brands such as Massey Ferguson, Fendt, and Valtra. Our commitment to exceptional customer service extends to our agricultural, municipal, and industrial clientele. We also represent other leading brands like Manitou, Isuzu, Husqvarna, Honda, and Kuhn. Our workforce has grown to over 100 dedicated employees, and we continue to expand while maintaining our core family values and team-oriented culture.
Position Overview
We are seeking a full-time, on-site Parts Operations Manager for our depot. In this role, you will oversee the parts operations, ensuring the highest levels of customer satisfaction for both external and internal clients. Your responsibilities will include maximizing return on investment through effective parts sales, inventory management, and expense oversight. By leading and inspiring a new team of parts specialists, you will collaborate with the management team to achieve business objectives. Key duties include managing parts ordering, overseeing goods in and out, maintaining displays and retail areas, and addressing customer inquiries.
Qualifications and Skills
- Proven management and leadership abilities to effectively motivate a team of parts specialists and support staff.
- Proficient in computer applications (Microsoft Word, Microsoft Excel, dealership management systems, and relevant manufacturer online parts systems).
- Strong understanding of purchasing, inventory management, retail operations, and technical aspects of parts.
- Health and safety training to ensure a safe working environment.
- Exceptional customer service skills, along with strategic thinking and problem-solving capabilities.
- Analytical skills with the ability to interpret and act on departmental KPIs.
- Excellent written and verbal communication skills.
- Ability to work collaboratively and manage cross-functional teams.
- Experience in the agricultural sector is preferred.
