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Area Operations Manager

1 month ago

London, Greater London, United Kingdom Excelcare Holdings Full time

About the Role:

We are seeking an experienced Area Operations Manager to join our team at Excelcare Holdings. As a key member of our leadership team, you will be responsible for building and expanding our supported housing services in Croydon, Lewisham, and Southwark.

About You:

  • Extensive experience in managing operations for supported housing services
  • Excellent communication and written skills, with the ability to liaise with stakeholders at all levels
  • Able to manage competing priorities to ensure both organisational and resident-focussed outcomes
  • Understanding and experience surrounding legislation in respect of housing, rough sleeping strategies, and the Mental Health Act
  • Excellent knowledge of safeguarding procedures
  • Knowledge of support planning and risk assessing residents' needs
  • Good problem-solving and conflict management skills in a high-pressure environment
  • Experience in leading and mentoring proactive and successful teams
  • A passion for delivering person-centred holistic support

What We Offer:

  • 25 Days holiday plus Bank holidays
  • DBS Certificate paid
  • Contributory Pension Scheme
  • Annual Salary Review
  • Comprehensive Induction Programme
  • Refer a Friend Scheme rewarding up to £500 for every person you refer
  • Team Appreciation Days
  • Employee Assistance Programme
  • On-site parking

About Excelcare Holdings:

We are an exempt supported housing provider who specialise in high-standard accommodation and living services for vulnerable adults suffering from mental health conditions and other complex needs. We believe the success of Excelcare Holdings is based on our dynamic, innovative, and pro-active approach to delivering high-quality services, and our constant review of those services to maintain and improve the services that we provide.