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Training and Guest Experience Leader

2 months ago

Manchester, United Kingdom MAG Full time

About CAVU

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who collectively share a passion for delivering exceptional travel experiences - we strive to be the world's leading airport group.

The Role: Training and Guest Experience Leader

We are seeking a dynamic and experienced Training and Guest Experience Leader to join our team. In this role, you will play a pivotal part in shaping the customer journey by developing and delivering engaging training programs for our staff across various airport operations.

Your Responsibilities:

  • Design, develop, and implement comprehensive training programs that align with our company's values and service standards.
  • Identify training needs across different departments and roles within the airport environment.
  • Deliver engaging and interactive training sessions to diverse audiences, ensuring knowledge retention and practical application.
  • Evaluate the effectiveness of training programs through assessments and feedback mechanisms, making continuous improvements.
  • Collaborate with operational teams to ensure seamless integration of training initiatives into daily workflows.
  • Foster a culture of learning and development within the organization.

Your Skills and Experience:

  • Proven experience in designing, developing, and delivering training programs, preferably within the aviation or customer service industry.
  • Strong understanding of adult learning principles and best practices.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in using training technologies and tools.

The Perks:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and growing organization.
  • Chance to make a real difference in the lives of our customers and employees.