Assistant Guest Experience Manager

1 month ago


Manchester, United Kingdom Albert's Schloss Full time
Assistant Guest Experience Manager

Albert's Schloss is seeking an experienced Assistant Guest Experience Manager to join our team and contribute to delivering exceptional guest experiences.

About the Role

We are looking for a skilled and passionate individual to support our guest experience bonus and guest satisfaction initiatives. As an Assistant Guest Experience Manager, you will be responsible for:

  • Developing and implementing strategies to enhance guest satisfaction and loyalty
  • Collaborating with cross-functional teams to drive business growth and improve operational efficiency
  • Providing exceptional customer service and resolving guest complaints in a timely and professional manner
  • Analyzing data and metrics to inform business decisions and optimize guest experience initiatives
About Us

Albert's Schloss is part of the Mission Mars Group, a dynamic and innovative hospitality company that operates several successful venues in the UK. We are committed to delivering exceptional guest experiences and creating a positive and inclusive work environment for our team members.

What We Offer

We offer a competitive salary, up to 32% bonus per annum, and a range of benefits including:

  • 50% off at all Mission Mars venues for you and friends
  • Dreams Machine – a chance to win money to help make your dreams happen
  • Invites to big parties and events
  • 24/7 access to free, confidential mental health and wellbeing support
  • Training and development opportunities

We are an independent company that values our team members and encourages them to take ownership and initiative. If you are passionate about delivering exceptional guest experiences and have a desire to develop your skills and career, we would love to hear from you.



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