Help Desk Support Specialist
1 day ago
Join our team at Dynamite Recruitment Solutions Ltd as a Helpdesk Administrator, where you will play a vital role in supporting our clients and tenants across the country.
Key Responsibilities:
- Act as the first point of contact for clients and tenants, receiving and recording information accurately and managing all-round enquiries.
- Record accurate information from operatives, subcontractors, and clients, ensuring that systems are kept updated with required information.
- Make proactive phone calls to clients and tenants to book in work to be completed for contracts.
- Monitor work booked in to be completed by subcontractors and take action where necessary.
- Provide regular updates to clients and tenants on work in progress and highlight any issues or trends.
- Offer administration support to the team, including scheduling work to be completed using a diary system and booking in contractors and subcontractors.
- Assist the team, supervisors, and managers in recording data and key management information to improve the service provided to customers.
Requirements:
- GCSE or equivalent in Maths and English.
- Experience of MS Office, including Word and Excel, with accurate typing skills.
- Vast experience of working in a Repairs and Maintenance call centre or any other call centre environment.
- Some experience within the building, housing, or facilities industry would be beneficial.
- Good geographical knowledge of Woking, including main highways and best routes to send operatives to complete jobs.
What We Offer:
A competitive salary and fantastic benefits package, including a salary of £27,500 plus benefits.
How to Apply:
Please submit your CV as soon as possible to be considered for this exciting opportunity.
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