Care Scheduler

3 weeks ago


Swinton, Manchester, United Kingdom Home Instead Full time
Job Title: Care Scheduler

About the Role:

We are seeking a highly organized and detail-oriented Care Scheduler to join our team at Home Instead Salford. As a Care Scheduler, you will be responsible for scheduling our clients and care professionals to provide the highest quality care service. Your primary focus will be on creating extraordinary and lasting relationships with our clients and care professionals.

Key Responsibilities:

* Organize all rotas and staffing requirements to ensure seamless care delivery
* Ensure all staff and clients are aware of working schedules and any changes
* Be responsive to changes in the schedule and liaise with relevant team members and clients
* Undertake any support or admin duties as required by the Registered Care Manager
* Reflect the core values of Home Instead Salford and maintain regular communication with the line manager and key player colleagues
* Act as an ambassador for Home Instead Salford and deliver care to our clients in the community
* Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care
* Maintain regular contact with clients and care professionals
* Participate in on-call duties as required

Requirements:

* Level 3 NVQ in Health and Social Care or equivalent
* Experience working in a scheduling role
* Tenacious problem solver with excellent communication skills
* Ability to work in a dynamic team environment and remain calm under pressure
* Be organized and flexible to meet the needs of the business
* Full driving license and means of transport if required within the territory to visit clients
* IT literate with good working knowledge of MS Office, CRM software, and Excel
* Ability to pick up new systems quickly
* Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes
* Knowledge and understanding of legislation and regulations specific to Health and Social Care
* Good communication skills with the ability to build rapport quickly
* Must be confident to use care management technology and provide support and training to care professionals
* Must understand the importance of confidentiality working within current legislation

About Us:

Home Instead Salford is committed to respect and dignity for all, including safeguarding and promoting the welfare of adults. We expect all staff to share these commitments. This role is subject to DBS enhanced disclosure. It is essential to be a driver with access to a vehicle insured in your name with Class A Business Insurance.
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