Healthcare Operations Manager
24 hours ago
**Sigma Care Limited Job Description: Service Delivery Supervisor Role**
We are seeking an experienced Service Delivery Supervisor to assist the management in day-to-day operations of Sigma Care Limited. The successful candidate will be responsible for managing and supervising care workers, supporting the Branch Manager to ensure exceptional service delivery to customers, clients, and colleagues on a daily basis.
The Service Delivery Supervisor's Key Responsibilities Will Include:
- Closely monitor and manage the activities of care workers to ensure high-quality service delivery.
- Collaborate with the Branch Manager to develop strategies for improving customer satisfaction and staff engagement.
- Maintain accurate records of staff performance, training, and development needs.
Key Performance Indicators (KPIs):
- Staff retention rates.
- Customer satisfaction ratings.
- Quality of care services provided.
Required Skills and Qualifications:
- Degree in Healthcare Management or a related field.
- Proven experience in supervisory roles within healthcare settings.
- Excellent communication and interpersonal skills.
Benefits Package:
- A competitive salary range: £35,000 - £45,000 per annum.
- Opportunities for professional growth and development.
- A supportive work environment.
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