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Order Coordinator

2 months ago

London, Greater London, United Kingdom The Peninsula London Full time
Job Title: Coordinator - Order Taker Room Service

We are seeking a skilled Coordinator - Order Taker to join our Room Service team at The Peninsula London. This is an exceptional opportunity to work in a high-profile hotel, providing unobtrusive yet high levels of dining service to our guests.

Key Responsibilities:
  • Perform pre-service and after-service procedures as per standard, handle guest inquiries, complaints and special requests promptly and professionally.
  • Clearly follow all data entry standards when receiving guest orders and requests from different mediums and phone calls, ensure understanding and accuracy in following the sequence of service.
  • Have exceptional menu knowledge with special focus on preferences and allergens, understand all food and beverage items ordered, including ingredients, methods of preparation and proper service, while complying with health and safety regulations.
  • Utilise the POS system, reservation system and hotel applications, process payments and ensure accuracy as per policies and procedures in place.
  • Ensure proper ordering, receiving, storing, delivering and circulation of service requirements, amenities, minibar requirements and inventory, while practicing accountability.
  • Attend and participate at all scheduled meetings and trainings.
Requirements:
  • Prior experience in a similar role within a luxury environment.
  • Good knowledge of food and beverage.
  • Friendly and positive attitude.
  • Excellent time management and organization, and highly adaptable.
  • Flexibility and capability of working under pressure.
What We Offer:
  • Excellent salary package.
  • Generous service charge distributed equitably to all colleagues.
  • Life Insurance.
  • Enhanced company contribution on pension plan.
  • Medical cash plans including optical and dental coverage.
  • Enhanced maternity and paternity leave plan.
  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers' room.
  • Colleague restaurant with healthy and balanced 24/7 food offerings.
  • On-site occupational health and safety nurse and wellbeing education sessions.
  • High street and online shopping discounts.
  • Rewards and recognition initiatives.
  • Dry cleaning for uniforms and work attire.

We are delighted to receive your CV and will liaise with suitable candidates directly.