Order Coordinator
4 weeks ago
The Peninsula London is seeking a skilled Order Coordinator to join our Room Service team. This critical role is responsible for providing exceptional dining service to our guests in the comfort of their own rooms.
Key Responsibilities:
- Perform pre-service and after-service procedures as per standard, handle guest inquiries, complaints and special requests promptly and professionally.
- Clearly follow all data entry standards when receiving guest orders and requests from different mediums and phone calls, ensure understanding and accuracy in following the sequence of service.
- Have exceptional menu knowledge with special focus on preferences and allergens, understand all food and beverage items ordered, including ingredients, methods of preparation and proper service, while complying with health and safety regulations.
- Utilise the POS system, reservation system and hotel applications, process payments and ensure accuracy as per policies and procedures in place.
- Ensure proper ordering, receiving, storing, delivering and circulation of service requirements, amenities, minibar requirements and inventory, while practicing accountability.
- Attend and participate at all scheduled meetings and trainings.
Requirements:
- Prior experience in a similar role within a Luxury Environment.
- Good knowledge of food and beverage.
- Friendly and positive.
- Excellent time management and organization, and highly adaptable.
- Flexibility and capability of working under pressure.
The Peninsula London offers a range of benefits, including:
- Excellent salary package.
- Generous service charge distributed equitably to all colleagues.
- Life Insurance.
- Enhanced company contribution on pension plan.
Our hotel is ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch. We offer a range of amenities, including a state-of-the-art gym, fitness classes, relaxation room, contemplation room and nursing mothers' room. We also have a colleague restaurant with healthy and balanced 24/7 food offerings, and on-site occupational health and safety nurse and wellbeing education sessions.
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