Retail Operations Manager

1 week ago


Bournemouth, Bournemouth, United Kingdom Julia's House Full time
About the Role

We are seeking a highly skilled and experienced Assistant Shop Manager to join our retail team at Julia's House. As a key member of our team, you will be responsible for creating a fantastic shopping environment and delivering exceptional customer service.

Key Responsibilities
  • Manage the day-to-day operations of the shop, ensuring a high level of customer satisfaction and sales growth.
  • Work closely with the Shop Manager to develop and implement retail strategies, driving business growth and profitability.
  • Lead a team of volunteers, providing guidance, support, and development opportunities to ensure they are equipped to deliver excellent customer service.
  • Process donations, engage with the community, and deliver the highest standard of customer service.
  • Contribute to the recruitment and management of volunteers, ensuring a diverse and skilled team.
  • Work unsupervised in a methodical and organized manner, with flexibility to cover holiday and sickness absences.
Requirements
  • Proven experience in retail management, with a strong track record of delivering sales growth and customer satisfaction.
  • Excellent people management skills, with the ability to lead and motivate a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers, volunteers, and colleagues.
  • Ability to work under pressure, with a high level of flexibility and adaptability.
  • Knowledge of Health & Safety compliance and ability to apply sound judgement in a fast-paced environment.
What We Offer

As a dedicated team player with a strong work ethic, you'll be part of a vibrant team of individuals dedicated to making a difference to the children and families we support. We offer a competitive salary, generous pension scheme, and a range of benefits, including cycle to work scheme and employee assistance programme.



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