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Duty Manager Lead
2 months ago
We are seeking a highly motivated and experienced Duty Manager to join our dynamic team at SSP Careers. As a Duty Manager, you will be responsible for leading by example in a fast-paced environment, driving excellence in customer service and fostering success within the team.
Key Responsibilities- Oversee the daily operations of the unit, ensuring a clean and welcoming atmosphere that surpasses customer expectations.
- Guide and support colleagues, maintaining a safe working and dining environment while being the go-to person for day-to-day queries.
- Coordinate team efforts, overseeing the unit's opening and closing, and ensuring operational excellence.
- Focus on operational efficiency, staying informed about unit performance, and championing improvements and simplifications.
- Recognize and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
- At least 1 year of experience working as a supervisor in a hospitality or retail role.
- Strong leadership and communication skills, with the ability to motivate and guide a team.
- Excellent customer service skills, with a focus on delivering exceptional experiences.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Strong problem-solving skills, with the ability to think critically and make sound decisions.
- Free meal and parking while on shifts.
- Employee discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
- App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
- Health and wellbeing support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity, and Disability and many more.
- Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
- Financial support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.