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Duty Manager Lead

2 months ago


Hyde Park, United Kingdom SSP Careers Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our dynamic team at SSP Careers. As a Duty Manager, you will be responsible for leading by example in a fast-paced environment, driving excellence in customer service and fostering success within the team.

Key Responsibilities
  • Oversee the daily operations of the unit, ensuring a clean and welcoming atmosphere that surpasses customer expectations.
  • Guide and support colleagues, maintaining a safe working and dining environment while being the go-to person for day-to-day queries.
  • Coordinate team efforts, overseeing the unit's opening and closing, and ensuring operational excellence.
  • Focus on operational efficiency, staying informed about unit performance, and championing improvements and simplifications.
  • Recognize and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Requirements
  • At least 1 year of experience working as a supervisor in a hospitality or retail role.
  • Strong leadership and communication skills, with the ability to motivate and guide a team.
  • Excellent customer service skills, with a focus on delivering exceptional experiences.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Strong problem-solving skills, with the ability to think critically and make sound decisions.
What We Offer
  • Free meal and parking while on shifts.
  • Employee discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
  • App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
  • Flexible scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • Continuous growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • Health and wellbeing support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity, and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.