Customer Service Performance Coach

3 days ago


Wolverhampton, Wolverhampton, United Kingdom Culligan UK limited Full time

Culligan UK limited is a dynamic and innovative company that is passionate about providing exceptional customer experiences. We are seeking a highly skilled Customer Service Performance Coach to join our team and help us achieve our goals.

In this role, you will be responsible for conducting training needs assessments, developing and facilitating workshops on soft skills and product knowledge, and evaluating the effectiveness of training programs. You will also work closely with our leadership team to identify areas for improvement and develop strategies to address them.

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, as well as a range of benefits including 23 days' holiday + Bank Holidays, Company Pension scheme, and Employee Assistance Programme through Health Assured.

The ideal candidate will have a proven track record in contact centre coaching, excellent communication and presentation skills, and experience with performance monitoring and feedback.



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