IT Service Improvement Specialist
16 hours ago
We are seeking a highly skilled IT Service Improvement Specialist to join our team in Bristol. As an IT Service Improvement Specialist, you will be responsible for leading the development and implementation of problem management processes across the IT Department.
Key Responsibilities:
- Establish ITIL-aligned problem management processes and develop strategies for implementation.
- Identify trends and patterns in incident and problem data to improve service quality.
- Provide leadership and direction to the team, including recruitment, appraisal, and performance management.
You will have significant experience in ITIL Problem Management and have developed and implemented a strategy to establish and embed a problem management function within IT. You will also have experience working collaboratively across team boundaries to effect change and drive improvement.
The ideal candidate will have a proven track record of success in IT roles within a large organisation and possess up-to-date knowledge of IT hardware and software.
Salary: £50,000 - £54,000 per annum.
This is a full-time permanent position based in Bristol.
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