Senior Operational Leader

2 months ago

Swansea, City and County of Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

Job Summary

We are seeking a highly skilled and experienced operational delivery professional to lead and manage a DVLA Operational Unit, overseeing a team of circa. 200 operational staff. The successful candidate will be responsible for delivering excellent customer service, driving the delivery of Operational and Customer Services Directorate (OCSD) Key Priorities, Service Level Agreements, Secretary of State and Agency targets in a people-focused environment.

Key Responsibilities

  • Effectively lead and drive the operational unit by promoting high performance, valuing and trusting colleagues through coaching, ongoing support, and role-modelled behaviour.
  • Continuously improve customer service by increasing efficiency and effectiveness.
  • Effectively manage resources based on real-time and historical data.
  • Deliver the achievement of key performance targets, performance, and quality standards in line with the Agency business plan.
  • Support the delivery of change across the agency.
  • Provide strategic and operational direction, developing and maintaining good working relationships internally and externally.

About the Role

This is a pivotal role for the directorate, requiring the successful candidate to engage with colleagues across the group and across the wider operational community. The successful candidate will be an authentic and visible leader with exceptional communication and influencing skills, possessing a strategic mindset and the ability to look at the wider picture to align changes and improvements with business needs and priorities.

Requirements

  • Operational delivery experience within a fast-paced working environment.
  • Experience of leading/managing operational teams through structural and/or cultural change.
  • Ability to build and maintain relationships with stakeholders of varying seniority levels.
  • Constructive challenge and influence skills.
  • Experience of creating an open, dynamic working environment that builds capability across teams.

Benefits

As a member of the Civil Service, you will have access to a wide range of benefits, including best-in-class learning and development, flexible working options, and a generous employer contribution to the Civil Service pension scheme.

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