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Senior Operational Leader

1 month ago

Swansea, City and County of Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

Job Summary

We are seeking a highly skilled and experienced operational delivery professional to lead and manage a DVLA Operational Unit, overseeing a team of circa. 200 operational staff. The successful candidate will be responsible for delivering excellent customer service, driving the delivery of Operational and Customer Services Directorate (OCSD) Key Priorities, Service Level Agreements, Secretary of State and Agency targets in a people-focused environment.

Key Responsibilities

  • Effectively lead and drive the operational unit by promoting high performance, valuing and trusting colleagues through coaching, ongoing support, and role-modelled behaviour.
  • Continuously improve customer service by increasing efficiency and effectiveness.
  • Manage resources based on real-time and historical data.
  • Deliver the achievement of key performance targets, performance, and quality standards in line with the Agency business plan.
  • Support the delivery of change across the agency.
  • Provide strategic and operational direction, developing and maintaining good working relationships internally and externally.

About the Role

This is a pivotal role for the directorate, and the successful candidate will be required to engage with colleagues across the group and across the wider operational community. The role requires a strategic mindset, exceptional communication and influencing skills, and the ability to build and maintain relationships with stakeholders of varying seniority levels.

What We Offer

As a member of the Driver and Vehicle Licensing Agency, you will have access to a wide range of benefits, including a competitive salary, a generous employer contribution to the Civil Service pension scheme, and a range of learning and development opportunities. You will also have the opportunity to work in a dynamic and fast-paced environment, with flexible working options and a great work-life balance.

Behaviours

We will assess you against the following behaviours during the selection process:

  • Communicating and Influencing
  • Leadership
  • Developing Self and Others
  • Seeing the Big Picture