Helpdesk Operations Manager

10 hours ago


Yeovil, Somerset, United Kingdom Novus Property Solutions Ltd. Full time
About the Opportunity

Novus Property Solutions Ltd. is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 20 locations across Great Britain.

We are seeking a highly organized and communicative Helpdesk Operations Manager to join our team in Yeovil, working closely with the Reactive maintenance team to ensure contractual commitments are met and targets are completed on time.

This role requires strong planning and scheduling skills, as well as excellent communication both verbally and in writing, and offers opportunities for growth and professional development.

Key Responsibilities
  • Manage Helpdesk operations, ensuring that all calls are answered promptly and resolved efficiently.
  • Work closely with the Reactive maintenance team to ensure contractual commitments are met and targets are completed on time.
  • Schedule all work onto PDA's or to Sub contractors using the correct job lengths and within specified timescales.
What We Offer
  • A competitive salary of £34,000 - £40,000 per annum.
  • 27 Days Hols & BH – option to buy or sell holidays.
  • Company pension scheme – up to 7.5%.
  • Discounted Healthcare Scheme, high street & lifestyle discounts including Taste card.


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