Senior Employee Relations Manager
3 weeks ago
We are seeking a highly skilled Senior Employee Relations Manager to join our eTeam team. As a key member of our HR function, you will play a critical role in shaping the employee experience and driving business success.
Key Responsibilities:
- Lead and manage a personal case load and/or projects, drawing on relevant expertise to resolve complex issues and manage business risk.
- Lead, coach and develop a diverse team to consistently provide high-quality, timely and effective HR/ER advice and support to the business in line with the company people plan.
- Deliver a company-wide HR service line including associated data management, provider management, legal compliance and delivery of supporting employee communications.
- Lead the consistent delivery of high-quality HR/ER advice to customers, working to agreed SLAs and driving a customer-centric service and culture of continuous improvement and process optimisation.
- Setting direction and developing a shared understanding of individuals' roles in delivering the AWE vision and strategy.
- Enabling the performance and results of the team. Making sure that team members have the capabilities to get the work done now and in the future.
- Manage demand from business and identify resources.
- Lead and deliver a defined HR service to support the needs of the business; work with each Head of HR CoE's to ensure that at all times they are legally compliant, relevant and timely, and reflect AWE's needs and industry best practice.
- Provide data, undertake expert analysis, research and make recommendations on HR solutions.
- Facilitate the creation and management of reports to track our key measures of success.
- Align AWE process, policies and practices to keep in line with best practice, legal requirements etc. to delivery improvements and build momentum for change, and challenge existing processes if they inhibit improvement.
- Build relationships with external related organisations in order to maintain legal and regulatory compliance and best practice.
- Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player.
Essential Requirements:
- Strong Employee Relations experience with a proven track record in a previous HR role, in particular experience of dealing with numerous and highly complex Employee Relations cases.
- Chartered member of the CIPD or a relevant degree/NVQ level 7 equivalent in Human Resource Management or similar.
- Experience of working within a Unionised environment.
- Demonstrates strong commercial approach and understanding of business needs.
- Experience of development and delivery of manager up-skilling both individually and through workshops/formal development interventions.
- Up-to-date Employment Law knowledge and practical application of legislation.
- Passionate about customer service and delivering professional HR support to the business.
- Capability to establish professional credibility quickly.
- Experience of coaching and influencing line managers and senior business leaders.
- Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
- Strong analytical and diagnostic skills.
- Experience of working within a Unionised environment.
- Resilient, Adaptable and Flexible.
- Excellent written and verbal communication skills and the ability to communicate effectively across a broad spectrum of managers with varying levels of capability.
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