Outcome Testing Lead

1 month ago


Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full time
Job Overview

At Frasers Group Financial Services, we're looking for a skilled Senior Outcome Testing Analyst to join our team. As a key member of our team, you will assist our Senior Outcome Testing Manager in managing day-to-day tasks and responsibilities. Your primary focus will be on allocating resources and workloads to ensure timely delivery of plans, providing direct support and guidance through feedback and coaching.

Key Responsibilities
  • Manage and allocate resources to ensure timely delivery of plans.
  • Provide direct support and guidance through feedback and coaching.
  • Complete customer outcome monitoring reviews to provide assurance over FGFS procedures.
  • Build effective and supportive relationships across 1st Line operations and with key stakeholders.
  • Root Cause Analysis of Regulated Complaints in line with agreed service levels.
  • Execute the outcome testing annual plan and service levels for complaints root cause analysis.
  • Manage and monitor team performance to deliver SLAs and deadlines.


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