Outcome Testing Lead
1 month ago
At Frasers Group Financial Services, we're looking for a skilled Senior Outcome Testing Analyst to join our team. As a key member of our team, you will assist our Senior Outcome Testing Manager in managing day-to-day tasks and responsibilities. Your primary focus will be on allocating resources and workloads to ensure timely delivery of plans, providing direct support and guidance through feedback and coaching.
Key Responsibilities
- Manage and allocate resources to ensure timely delivery of plans.
- Provide direct support and guidance through feedback and coaching.
- Complete customer outcome monitoring reviews to provide assurance over FGFS procedures.
- Build effective and supportive relationships across 1st Line operations and with key stakeholders.
- Root Cause Analysis of Regulated Complaints in line with agreed service levels.
- Execute the outcome testing annual plan and service levels for complaints root cause analysis.
- Manage and monitor team performance to deliver SLAs and deadlines.
-
Senior Outcome Testing Lead
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeOutcome Testing Lead Job OpportunityWe are seeking a highly skilled Outcome Testing Lead to join our team at Frasers Group Financial Services.About the RoleThe successful candidate will be responsible for assisting the Senior Outcome Testing Manager in managing day-to-day tasks and responsibilities, allocating resources and workloads to ensure delivery of...
-
Senior Financial Analyst
7 days ago
Clayton le Moors, Lancashire, United Kingdom FRASERS GROUP FINANCIAL SERVICES Full timeJob DescriptionAs a Senior Financial Analyst at Frasers Group Financial Services, you will play a crucial role in assisting the Senior Outcome Testing Manager in overseeing day-to-day managerial tasks and responsibilities. Key to your success will be effective resource allocation, workload management, and ensuring delivery of plans on time.You will provide...
-
Financial Sector Risk Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeJob OverviewFrasers Group Financial Services is a leading player in the retail financial services sector. We are currently seeking a highly skilled Credit Risk Analyst to join our team and contribute to the delivery of financial sector goals.About YouTo be successful in this role, you will need:3+ years of experience working in the retail financial services...
-
Risk Assessment Specialist
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeJob DescriptionWe are seeking a skilled Credit Risk Analyst to assess and provide insightful analysis on the performance of assigned credit risk lending strategies. The successful candidate will identify opportunities to improve performance, contribute to the delivery of financial sector goals, and ensure compliance with governance and regulatory...
-
Financial Fraud Prevention Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout Frasers GroupWe're redefining retail through digital innovation and unique store experiences. As a leading industry player, we're elevating the shopping experience for our customers across the globe through our collection of renowned brands.Our mission is to build the world's most admired brand ecosystem, and our purpose is to enhance the lives of many...
-
Risk Assessment Specialist
7 days ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeJob Description:We are seeking a highly skilled Risk Assessment Specialist to join our team at Frasers Group. The successful candidate will be responsible for assessing and providing insightful analysis on the performance of assigned credit risk lending strategies.Main Responsibilities:Producing MI and insightful analysis on credit risk lending strategies,...
-
Residential Care Lead
3 weeks ago
Poulton-le-Fylde, Lancashire, United Kingdom Jobit Full timeWe are seeking an experienced Residential Care Lead to join our team at Jobit. As a key member of our staff, you will be responsible for leading a team to deliver high-quality care for children.About the Role:Lead a team of care professionals to deliver excellent care for children.Support the individual needs of each child.Foster positive outcomes for our...
-
Children's Home Supervisor
3 weeks ago
Poulton-le-Fylde, Lancashire, United Kingdom Jobit Full timeJobit is seeking an experienced Children's Home Supervisor to lead our team of care professionals. As a key member of our staff, you will be responsible for delivering high-quality care for children and supporting their individual needs.About the Role:Lead a team of care professionals to deliver excellent care for children.SUPPORT INDIVIDUAL NEEDS OF...
-
Childcare Manager
5 days ago
Poulton-le-Fylde, Lancashire, United Kingdom Additional Resources Ltd. Full timeJob SummaryA challenging opportunity has arisen for an experienced leader to join our dynamic team as a Care Team Leader.This full-time role offers a competitive salary of £14.50 per hour and attractive benefits package.About the RoleWe are seeking a seasoned professional with experience in residential childcare to lead our care team, ensuring high-quality...
-
Academic Support Specialist
1 week ago
Poulton-le-Fylde, Lancashire, United Kingdom Teaching Personnel Full timeTeaching Personnel is a leading education recruitment agency providing dedicated support to schools across the UK. We are currently seeking an experienced and empathetic SEN Teaching Assistant to join our team in Poulton-le-Fylde.This role involves supporting children with Social, Emotional, and Mental Health (SEMH) challenges in small group settings,...
-
Primary Care Network Administrator
7 days ago
Poulton-le-Fylde, Lancashire, United Kingdom NHS Full time**Job Description:** Healthcare Services CoordinatorCompany OverviewWyre Integrated Network PCN is a collaborative network of clinicians and healthcare professionals striving to provide personalised care for patients throughout their lives. With a strong focus on community-based services, we aim to promote collaborative working and improve patient...
-
Care Team Manager
3 weeks ago
Poulton-le-Fylde, Lancashire, United Kingdom Jobit Full timeJob Title: Care Team ManagerAbout JobitAt Jobit, we strive to provide high-quality care for children. Our team of experienced professionals is dedicated to supporting the individual needs of each child.Key Responsibilities:Lead a team to deliver excellent care for children.SUPPORT INDIVIDUAL NEEDS OF CHILDREN.Foster positive outcomes for our residents.Work...
-
Full Time Dentist Position
1 month ago
Poulton-le-Fylde, Lancashire, United Kingdom Green Apple Dental Full timeCompany Overview: Green Apple Dental is the UK's leading specialist dentist recruitment agency, specializing in placing GDC registered dentists into various roles within NHS and private corporate groups.Salary: £14 per UDA, negotiable + private potential. Based on industry standards and location, we estimate a salary of approximately £80,000 - £100,000...
-
Senior Outcome Testing Analyst
2 months ago
Clayton-le-Moors, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay...
-
Senior Outcome Testing Analyst
2 months ago
Clayton-le-Moors, United Kingdom Frasers Group Financial Services Full timeJob DescriptionAs our Senior Outcome Testing Analyst you will assistant our Senior Outcome Testing Manager in the day to day managerial tasks and responsibilities. Managing and allocating resources and workloads to ensure delivery of plan, provide direct support and guidance through feedback and coaching.Completing customer outcome monitoring reviews to...
-
Senior Outcome Testing Analyst
2 months ago
Clayton-le-Moors, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Customer Outcome Analyst
1 month ago
Clayton-le-Moors, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Customer Outcome Analyst
4 weeks ago
Clayton le Moors, United Kingdom Frasers Group Full timeJob Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across...
-
Customer Outcome Analyst
3 weeks ago
Clayton-Le-Moors, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Customer Outcome Analyst
4 weeks ago
Clayton-Le-Moors, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Customer Outcome Analyst
4 weeks ago
Clayton Le Moors, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Customer Outcome Analyst
4 weeks ago
Clayton-Le-Moors, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Customer Outcome Analyst
4 weeks ago
Clayton-le-Moors, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Customer Outcome Analyst
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Customer Outcome Analyst
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Customer Outcome Analyst
4 weeks ago
Clayton-Le-Moors, UK, Accrington, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Legal Complaints Analyst
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Legal Complaints Analyst
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAt Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of...
-
Programmes Case Administrator- North West
6 months ago
Clayton le Moors, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 354980**Salary**: - £22,096 - £24,718- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...
-
Customer Service and Complaints Operations Manager
3 months ago
Clayton-le-Moors, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay...
-
Credit and Fraud Manager
3 months ago
Clayton-le-Moors, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands,...
-
Head of Marketing
2 months ago
Clayton-le-Moors, United Kingdom Frasers Group Full timeCompany Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay...
-
Customer Service and Complaints Operations Manager
3 months ago
Clayton-le-Moors, United Kingdom Frasers Group Financial Services Full timeJob DescriptionTo lead and manage the successful delivery of the operational contact centre plan, maximising the performance of their teams across all channels, ensuring that continuous improvement, quality, TCF and regulatory standards are met whilst delivering the customer experience goals and objectivesQualificationsExperience of working within financial...