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Credit and Fraud Manager

3 months ago

ClaytonleMoors, United Kingdom Frasers Group Full time

Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our mission- we are building the worlds most admired and compelling brand ecosystem

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

Think without limits  - Think fast, think fearlessly, and take the team with you Own it and back yourself  - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

To lead, drive and manage the successful delivery of the operational credit and fraud plan, maximising performance of the department in minimising financial loss and providing credit decisions that maximise profit and minimise risk, ensuring that regulatory, TCF and FGFS’s quality and compliance standards and expectations are met.

Leading, managing and monitoring the credit and fraud operational plan, ensuring the effective delivery of department targets and objectives Contributing to and supporting the development and delivery of the FGFS credit, application fraud and account level fraud strategies to optimise loss prevention and minimising risk, ensuring that the right customer outcomes are achieved Leading, managing and developing the performance and potential of the credit and fraud team.  Leading and driving adherence to all governance, risk and compliance standards across credit and fraud teams, delivering a consistent and quality service

Providing continuous improvement support, ensuring that associated change projects are landed successfully in the team/department

Qualifications

Experience of working within the financial services sector with particular experience in credit underwriting, application fraud and / or account level fraud Extensive experience of working and delivering in a regulated environment Excellent working knowledge of financial standards and guidelines – e.g. FCA, TCF, Data Protection Is delivery and customer focussed Experience of leading, managing and maximising the performance of others Ability to plan and prioritise effectively to meet changing priorities and demands Ability to interpret data and information to highlight opportunities and minimise risk Experience of risk management and controls Excellent communication and engagement skills Proven track record in effective facilitation and communication at multiple levels Is commercially astute Ability to engage and influence stakeholders at an appropriate level Is analytical, pragmatic and systematic in approach to problem solving

Ability to manage conflict and knows when to escalate