Senior Financial Analyst

20 hours ago


Clayton le Moors, Lancashire, United Kingdom FRASERS GROUP FINANCIAL SERVICES Full time
Job Description

As a Senior Financial Analyst at Frasers Group Financial Services, you will play a crucial role in assisting the Senior Outcome Testing Manager in overseeing day-to-day managerial tasks and responsibilities. Key to your success will be effective resource allocation, workload management, and ensuring delivery of plans on time.

You will provide direct support and guidance through feedback and coaching, completing customer outcome monitoring reviews to ensure adherence to policy and regulatory requirements. This includes achieving targeted customer outcomes and maintaining high-quality delivery standards.

Your key responsibilities will include:

  • Root Cause Analysis of Regulated Complaints, executing the outcome testing annual plan, and managing team performance to meet SLA and deadlines.
  • Completing assigned monitoring activities across all areas of Financial Services, ensuring that targeted customer outcomes are successfully delivered in accordance with regulatory and quality expectations.
  • Identifying operational weaknesses or limitations impacting Studios' ability to achieve targeted customer outcomes, collaborating with operational colleagues and managers to develop improvement designs and track implementation.

In this role, you will also participate in workshops and close-out meetings associated with assigned monitoring activities and design required reporting for internal purposes and governance arrangements.

Salary: £55,000 - £65,000 per annum, depending on experience.



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