Norway Customer Service Manager

2 weeks ago


London, Greater London, United Kingdom Euro London Appointments Full time
Job Overview

Euro London Appointments is seeking a seasoned Service Excellence Leader to drive customer satisfaction and loyalty across Norway and the UK.

The successful candidate will lead a team of customer experience specialists, analyze customer feedback, and implement process improvements to enhance overall service quality.

About You
  • You must possess strong leadership skills, with prior experience in customer service management and a proven track record of success.
  • Fluency in Norwegian (C1/C2 level) is essential for effective communication with customers and colleagues.
About the Role
  1. Leadership: Develop and execute strategies to drive customer satisfaction and loyalty, ensuring high standards of service and productivity.
  2. Performance Analysis: Analyze customer feedback, call trends, and performance data to identify areas for improvement and provide actionable recommendations.
  3. Collaboration: Work closely with internal teams to ensure smooth operations and implement system enhancements.
  4. Training and Development: Design and deliver training programs to enhance the skills and knowledge of customer experience specialists.
  5. Employee Experience: Foster a positive employee experience, including new hire onboarding and ongoing support.
Your Benefits
  • This role offers a competitive salary, ranging from £45,000 to £55,000 per annum, depending on experience.
  • Benefits package includes health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development within the company.


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