Sales and Customer Service Representative

3 weeks ago


West Midlands, United Kingdom Wildcare Ltd UK Full time
About Wildcare

Wildcare Ltd UK is a leading supplier of products for protected species, serving a diverse customer base including ecologists, developers, and wildlife enthusiasts.

Job Summary

We are seeking a highly motivated Sales and Customer Service Executive to provide exceptional customer service and drive sales growth. The ideal candidate will possess excellent communication skills, a strong understanding of the company's products, and a passion for the ecology industry.

Key Responsibilities
  • Provide top-notch customer service, ensuring customer satisfaction and loyalty.
  • Recommend and sell Wildcare products to customers, identifying their needs and preferences.
  • Manage sales processes from initial contact to financial transaction, ensuring seamless customer experience.
  • Handle customer complaints and returns efficiently, resolving issues promptly.
  • Answer phone calls and respond to customer inquiries, providing accurate product information.
  • Manage product stock levels, receive inventory, and maintain accurate records.
  • Develop and maintain a comprehensive customer database, tracking customer interactions and preferences.
  • Represent Wildcare at corporate events and exhibitions, promoting the company's products and services.
Requirements
  • Previous experience in sales, customer service, or a related field.
  • Excellent communication and interpersonal skills, with a strong ability to build rapport with customers.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong product knowledge and a passion for the ecology industry.
  • Excellent organizational and time management skills, with a focus on meeting sales targets and customer expectations.
Benefits
  • Competitive salary and benefits package.
  • Generous staff discounts on Wildcare products.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.


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