Sales and Customer Service Representative

4 weeks ago


West Midlands, United Kingdom Wildcare Ltd UK Full time
About Wildcare

Wildcare Ltd UK is a leading supplier of products for protected species, including bats, newts, dormice, badgers, and birds, as well as insects and hedgehogs. We pride ourselves on providing a broad range of products to a diverse customer base, from ecologists to large developers, the construction industry, academics, charities, and wildlife enthusiasts.

Job Summary

We are seeking an enthusiastic Sales and Customer Service Executive to provide expert advice and assistance to customers, maximizing the likelihood of a sale. The successful candidate will be responsible for creating an attractive environment for customers, ensuring excellent service quality, and acquiring a thorough knowledge of our products.

Key Responsibilities
  • Provide exceptional customer service, ensuring customer satisfaction and loyalty.
  • Recommend the most suitable products or services to meet customer needs, leading the sales process from start to finish.
  • Manage customer complaints and returns, ensuring a positive customer experience.
  • Answer phone calls and provide customer support, maintaining a professional and friendly demeanor.
  • Manage product stock levels, receive inventory, and maintain the customer database.
  • Attend corporate events and shows with team members, representing Wildcare Ltd UK.
Requirements
  • Experience in sales, customer service, or a related field.
  • Excellent communication and interpersonal skills, with a patient and professional approach.
  • Ability to balance customer-oriented and results-driven approaches, with a positive mindset and attention to detail.
  • Outstanding organizational and multi-tasking abilities, with a hard-working and team-oriented attitude.
Benefits
  • Generous staff discounts.
  • Company Pension Provision.
  • Free Parking.
  • 22 Days holiday plus all UK bank holidays.
  • Volunteer days.
  • Employee of the month scheme.
  • Free lunch on the last Friday of each month.
  • Corporate clothing.


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