Systems Support Specialist

3 weeks ago


Ashford, Kent, United Kingdom Fresh Direct Full time

**Overview of the Role:**

Fresh Direct is currently seeking an experienced IT professional to fill a critical position in our application support team. This role will be responsible for providing 24/7 support for level 2 and level 3 application issues, as well as performing preventative activities to reduce incidents.

The successful candidate will have excellent communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders. They will also possess strong analytical skills, with the ability to identify root causes of issues and develop effective solutions.

This is a home-based/remote role, requiring occasional travel to our Ashford head office.

Key Responsibilities:

  • Provide 24/7 application support at level 2 and level 3.
  • Maintain application services in line with service improvement plans.
  • Play a key role in major incident resolution.
  • Provide strong incident follow-up through into problem management.
  • Execution of various daily and weekly system monitoring, and resolution of any issues found.
  • Deliver small changes and projects as required.
  • Regular housekeeping checks and system policing of data in designated business areas.
  • Build strong relationships with business stakeholders to understand and deliver BT to the required high standard.

Requirements:

  • A minimum of [£45000] salary per annum, commensurate with experience.
  • Excellent communication and analytical skills.
  • Strong understanding of ITIL processes.
  • Experience working with core ERP systems.
  • Proven track record of resolving complex technical issues.


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