Front of House Team Lead

4 weeks ago

High Wycombe, Buckinghamshire, United Kingdom Loungers Full time
Lead the Front of House Team to Excellence

Loungers is a unique and special place, and our Front of House Supervisors play a crucial role in maintaining that excellence. As a Supervisor, you'll support the management team in delivering exceptional customer experiences, leading from the front and setting the pace high for the team. You'll be responsible for ensuring that every customer leaves happy, which they tend to do because of your brilliant supervision.

The Role
  • Support the management team in maintaining high standards of customer service
  • Lead from the front, setting the pace high for the team
  • Ensure that every customer leaves happy
  • Develop and implement strategies to improve customer satisfaction
  • Work closely with the team to achieve sales and labour targets
  • Monitor and report on key performance indicators (KPIs)
The Benefits
  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of three brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For
  • You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok

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