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Front of House Team Lead

1 month ago

High Wycombe, Buckinghamshire, United Kingdom Loungers Full time
Front of House Supervisor - Buckingham

Lounges are unique environments that rely on exceptional team members to deliver an outstanding customer experience. As a Supervisor, you will support the management team in maintaining this excellence, ensuring that every customer leaves satisfied. Your role will involve leading from the front, setting a high pace for the team to achieve timely results. You will be responsible for overseeing the detail, never settling for mediocrity, and striving to make your Lounge the go-to destination for the local community.


The Benefits

  • Tips shared equally among team members, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all three brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives, such as all-expenses-paid trips
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business

What We're Looking For:

  • You are likely an existing Supervisor, Team Leader, or an exceptional front of house team member ready to take on a management role with a background in restaurants, bars, cafes, or coffee shops.
  • You will have experience working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision while adhering to pressure and timescales.
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

Learn more about us on LinkedIn or @life.at.lounge on TikTok