Front of House Team Lead

3 weeks ago

High Wycombe, Buckinghamshire, United Kingdom Loungers Full time
Be the Best in Front of House

Loungers is all about creating amazing experiences for our customers, and we need someone to help us make that happen. As a Front of House Supervisor, you'll be part of a dynamic team that's passionate about delivering exceptional service and creating a warm and welcoming atmosphere for our guests.

What You'll Do
  • Support the management team in maintaining the highest standards of service and quality
  • Lead by example, setting the pace for your team and ensuring they have everything they need to succeed
  • Focus on the details, ensuring every customer leaves happy and wanting to come back
  • Work closely with the team to achieve sales and labour targets, and to maintain a positive and productive work environment
The Perks
  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For
  • You're probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops.
  • You'll have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok

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