Train Operations Coordinator
5 days ago
We are seeking a Train Presentation Service Delivery Coordinator to support the smooth functioning of our Train Presentation team.
This role involves working closely with the Head of Train Presentation and the Service Delivery Manager to provide vital administrative support.
As a key member of the team, you will play a crucial role in ensuring our trains meet Service Quality Regime (SQR) standards, streamlining operations, and enhancing collaboration across internal and external stakeholders.
Key Responsibilities:- Develop and maintain robust cleaning policies and procedures, ensuring compliance and effective communication across teams.
- Monitor and report on Service Quality Regime (SQR) metrics and Key Performance Indicators (KPIs).
- Provide administrative support for training and competencies.
- Coordinate purchase orders, stock management, and resource planning to maximize efficiency.
- Liaise with internal teams and external suppliers to enhance stakeholder engagement and improve collaborative working.
- Drive a culture of continuous improvement in train presentation operations.
We're looking for someone who is:
- A strong communicator with excellent verbal and written skills.
- Proficient in tools like Microsoft Excel, Word, and PowerPoint for data analysis.
- Experienced in developing administrative processes and reporting systems.
- Skilled in working with third-party suppliers, managing stock, and building positive relationships.
- A self-starter with commercial acumen and a passion for service excellence.
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