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Customer Service Representative

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full time
Customer Service Advisor

Ascendant Recruitment is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for incoming customer enquiries, providing efficient and effective customer service via telephone and email.

Key Responsibilities:
  • Provide exceptional customer service, resolving queries and issues in a timely and professional manner.
  • Maintain accurate customer information on internal systems, ensuring seamless communication and collaboration with internal departments.
  • Work closely with delivery partners to resolve shipping errors and provide sales advice and support on new and replacement orders.
  • Develop and maintain strong relationships with customers, fostering a positive and professional experience.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Ability to remain calm and composed under pressure, with a strong focus on customer satisfaction.
  • Proficient in using internal systems and technology to manage customer interactions and data.
  • Strong problem-solving skills, with the ability to think critically and creatively.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.