Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Membership Bespoke. As a key member of our organisation, you will be responsible for delivering exceptional customer service to our members, ensuring their needs are met and exceeded.
Main Responsibilities:
- Provide proactive customer service to members via telephone, email, and other communication channels.
- Manage membership renewals and engagement, including payments and general queries.
- Follow up on membership referrals and leads to create a seamless joining journey for new members.
- Support members with their professional progression through the promotion of training and courses.
- Administer member services and training courses, including face-to-face and online courses, qualifications, and sourcing training venues.
- Interact with learners, delegates, and trainers/training providers on learning-related activities.
- Update CRM systems with accurate data to provide regular reports on membership acquisition, engagement, and retention.
Essential Skills:
- Proactive and self-motivated with excellent customer service skills.
- Excellent verbal and communication skills, both internally and externally.
- Excellent telephone and people skills.
- Organisational skills, with the ability to prioritise workload and meet deadlines.
- Accuracy and attention to detail.
- IT/Microsoft skills.
How to Apply: Please send your CV to us for consideration.
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