Customer Service Representative

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Membership Bespoke Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Membership Bespoke. As a key member of our organisation, you will be responsible for delivering exceptional customer service to our members, ensuring their needs are met and exceeded.

Main Responsibilities:

  • Provide proactive customer service to members via telephone, email, and other communication channels.
  • Manage membership renewals and engagement, including payments and general queries.
  • Follow up on membership referrals and leads to create a seamless joining journey for new members.
  • Support members with their professional progression through the promotion of training and courses.
  • Administer member services and training courses, including face-to-face and online courses, qualifications, and sourcing training venues.
  • Interact with learners, delegates, and trainers/training providers on learning-related activities.
  • Update CRM systems with accurate data to provide regular reports on membership acquisition, engagement, and retention.

Essential Skills:

  • Proactive and self-motivated with excellent customer service skills.
  • Excellent verbal and communication skills, both internally and externally.
  • Excellent telephone and people skills.
  • Organisational skills, with the ability to prioritise workload and meet deadlines.
  • Accuracy and attention to detail.
  • IT/Microsoft skills.

How to Apply: Please send your CV to us for consideration.



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