Account and Data Manager
3 weeks ago
We are seeking an experienced Account Manager to act as a liaison between our clients and internal departments, ensuring the successful transition of projects from concept to completion and in compliance with contractual terms and SLAs.
Our client is a leading media procurement agency offering integrated print, creative, marketing, and digital solutions. They provide a range of media solutions from print to social media strategies to help build company brands and foster strong customer relationships.
The ideal candidate will embody company values, possess excellent customer service and time management skills, and have a keen attention to detail. They will aid the Account Director in service delivery, improving margin and revenue, and driving cost savings while working effectively with other business functions.
To succeed, the candidate must have strong networking skills and be able to build strong relationships with stakeholders to better understand customer requirements and suggest improvements/efficiencies.
- Understand customers' needs and respond to customer requests, ensuring service levels and KPIs are always met.
- Support line manager in implementing new projects and account deliverables.
- Understand contract deliverables (including financials) for your account and how your role contributes to these.
- Manage Account Executives through setting objectives, measuring performance, and identifying skills gaps.
- Drive continuous improvements across internal and external processes, innovations, communications, and services.
- Take an active role in account development, supporting the account director, identifying, and escalating potential sales and margin opportunities.
- Assist the Account Director in maintaining Ways of Working documents (WoWs).
- Maximise commercial opportunities on allocated accounts.
Candidate Requirements:
- Minimum of two years print experience (Print, Direct Mail, Print Management, Large Format, POS).
- 2 years Account Management experience.
- Ability to work at a fast pace, under pressure with minimal supervision.
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